Need help?

We’re here for you. Contact us at anytime at service@publicgoods.com.

Contact Us

Estimated response time: within an hour.

Help topics.

General information

What is Public Goods?

We're a brand that delivers essentials across several categories, united by a set of values. We believe the products you use everyday should be healthy, sustainable and easy to access. We deliver well-designed, eco-friendly essentials directly to you. Read more about our brand here.

Do I need a membership to buy something from Public Goods?

You can try any Public Goods product with a free, two week trial membership. By using a membership model, we're able to deliver a better value than traditional brands. Annual membership is $59 after your trial ends.

What are the benefits of a Public Goods membership?

When you become a member of Public Goods you get access to our entire line of thoroughly researched, high-quality products at well below retail prices.

Most brands go through four suppliers before selling you a product. That adds cost at every step. We work through a membership model instead that allows us to deliver the highest quality at a minimal margin. We ethically source, partnering with the best vendors around the globe to offer products that are good for you, good for your wallet and good for the planet.

What makes Public Goods products more sustainable?

We use the most eco-friendly innovations whenever possible, from sugar cane bottles to tree free paper and toxin-free ingredients. We carefully select ethical vendors, stick to essentials and never go overboard on choice. Better made, longer lasting products with high-end, ethically sourced ingredients inherently make less waste and pollution. We also find them more enjoyable to use.

Why are sugar cane bottles better?

Unlike petroleum-based products, plastic made from fast-growing sugar cane is highly renewable. As well, the process of converting sugar cane into plastic actually absorbs carbon dioxide from the air while releasing oxygen, making it carbon neutral.

Plastic pollution in the waste stream is still a problem though. We have not found a perfect solution yet, but we are constantly improving and actively looking for more sustainable options for our packaging.

Why do we plant a tree for every order placed?

Planting trees is one of the most effective ways to combat climate change. We've partnered with Eden Reforestation Projects, whose mission is to reduce extreme poverty and restore healthy forests by employing local villagers to plant millions of trees every year. In order to offset the carbon used in the creation and shipment of our products, we plant a tree every time you place an order. We've planted nearly 100,000 trees and counting.

Plus, anyone who visits our site can plant a tree just by entering their email. No cost, no commitment and it takes less than 10 seconds. Share this link with anyone and we’ll plant a tree on their behalf.

Are all of your products organic, gluten-free, non-GMO, etc?

Each product we make meets the highest standards possible. Most of our products are certified organic and we've made sure to include plenty of options that are vegan-friendly, gluten-free and tree free. Each product is clearly marked with the certifications that it meets. We think shopping for specific dietary needs should be straightforward, so you can shop each category easily.

To get you started, here are a few of our most popular ones:
Organic
Gluten Free
Non-GMO
Vegan Friendly
Tree Free

Shipping + orders

Where is my order?

On it’s way! Contact us anytime and we’ll be happy to give you an up-to-the-minute update. You can also track your information online through your account dashboard. To view order details and tracking information, just click the order number in the first column. You can view your complete order history or a single order.

How much does shipping cost?

Contiguous US
Shipping is free for orders $45 or more. If your order does not meet the free shipping threshold, shipping costs will vary based on the weight of your order and your area code. Orders that qualify for free shipping will be shipped Standard Ground. Second-day air and Overnight shipping are available for an additional fee.

Alaska, Hawaii, Puerto Rico, USVI
We offer discounted shipping to non-contiguous states and US territories. While shipping to these areas can be expensive, we are looking for improved options to get products to you.

Do you ship to Canada?
We do! Shipping to Canada is free for orders $100 or more.

For orders under the $100 free shipping threshold, rates will vary based on the weight of your order and your area code. To find your shipping cost for orders under $100, add items to your cart and enter your address at checkout.

The duties required for your area code will also be applied at checkout. Orders that qualify for free shipping will ship Standard Ground.

What is your return policy?

If something didn’t meet your high standards, let us know. We want to make it better and make you happy. Although we don’t accept returns at this time, we’re always open to feedback and would love to know how we can improve our products.

If you you receive a defective or damaged order, we’re happy to refund it within 30 days. Your refund will be issued as a credit via your original payment method. While your credit may be instant, please allow additional time for your banking or financial institution to process your credit.

Will the pandemic affect my order?

In order to ensure there is enough for everyone, we are limiting quantities on certain items. We are doing everything possible to make sure essential items are accessible to all.

Membership

How do I sign up?

Your membership is automatically added to your cart when you checkout for the first time.

My annual membership is almost up. What happens next?

So you can enjoy uninterrupted benefits, your membership will automatically renew and you will be charged your annual membership fee. If you wish to cancel your account you can email our customer service team at service@publicgoods.com.

I’d like to cancel my membership.

We'll miss you but, to cancel your free trial or annual membership account, email our customer service team at service@publicgoods.com. For annual memberships, please note that we refund a prorated membership fee for each month that your annual membership is active.

I’m having trouble logging in.

You can reset your password here by clicking "Forgot your password?" If you need further assistance, please email our customer service team at service@publicgoods.com.

Need support for a business?

partnerships@publicgoods.com.